Privacy Policy

  • Company policy
    3w CO-CREATION HOLDING LIMITED (hereinafter referred to as the "Company") is committed to protecting the privacy of all customers in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Chapter 486) (hereinafter referred to as the "Privacy Ordinance").

  • You do not need to provide any personal information to browse or use this website. When you register to use our services or online content, we collect your personal information so that we can provide services to you. You may refuse to provide us with personal data, but in this case we may not be able to provide you with services. By providing your personal information, you agree to our use of your personal information in accordance with this Privacy Policy Statement.
    You may be required to provide us with personal data and details from time to time so that we can carry out the activities described in clause 3 below.

  • 1. Statement scope
    1.1 This statement covers the personal data collected and processed when you become our member, register with us or request our services. Where our operations are subject to privacy legislation outside the Hong Kong Special Administrative Region ("Hong Kong"), this statement will apply where practicable and consistent with such legislation.

  • 2. Collection of personal data
    2.1. When you use our products and services, browse our website/social media, or contact us by phone/email/fax or at our physical stores, we may ask you to contact us under the following circumstances, including but not limited to: Provide your personal information:
    a. When you register for an online account;
    b. When you shop online;
    c. When you redeem membership benefits;
    d. When you participate in our promotional activities;
    e. When you use social media to post information and share activities;
    f. When you participate in our surveys;
    g. When you subscribe/unsubscribe from our promotional communications;
    h. When you submit any comments or feedback to us; and/or
    i. When you are asked to verify your identity with us.
    2.2. The personal information we may ask you to provide us includes but is not limited to your title, name, gender, phone number, email address, mailing address, birthday information, nationality, personal hobbies, favorite product categories and other personal information. .
    2.3. You are required to provide certain personal data (which will be set out at the time the personal data is collected). If you fail to provide any personal information listed as "required", we may not be able to process any membership application or request made by you, and the Company reserves the right to refuse to provide our products or services, including refusing your request. Membership application.
    2.4. All personal information will be collected on a voluntary, open and fair basis.
    2.5. All information collected will be used internally and by suppliers only and will not be disclosed to other persons or organizations.
    2.6. All the information you provide when making payment will be securely encrypted and sent directly to the relevant bank for payment authorization. We guarantee that no important credit card information will be extracted.

  • 3. Purpose of collecting personal data
    3.1. The Company will collect your personal information for the following purposes:
    a. Process your membership application, maintain and manage your membership account;
    b. Provide sales and shipping services provided by service providers hired by the Company or who assist us in providing services to you, or rewards, birthday discounts, electronic gift certificates and services for any programs or activities;
    c. Carry out your instructions, respond to your inquiries or provide you with customer service;
    d. Conduct surveys, research or statistical analysis to improve our products and services and for promotional purposes;
    e. For direct marketing purposes with your consent, and to notify you about new products, offers and other special promotions;
    f. Form part of the customer database required for the operation of the Company, allowing us to contact you by email, letter, fax, telephone or other means, including contacting you in response to your enquiries;
    g. Use the online services provided by our website, including online shopping and participating in promotional activities;
    h. Check your personal data with information you have provided to us through other channels; and/or
    i. Comply with any legal, governmental or regulatory requirements in Hong Kong or other relevant jurisdictions, including disclosure or notification requirements to which the Company or other categories of data recipients are subject.

  • 4. Sharing and disclosure of personal information
    4.1. To facilitate the use of personal data as set out in Section 3 above, we may disclose and transfer personal data to the following parties (whether located in Hong Kong or not):
    a. The Company’s subsidiaries and related companies;
    b. Third-party service providers hired by us to assist us in providing services to you, including services such as inputting information, managing customer databases, and contacting customers about our products and services (service providers may provide services for promotions, various events, product rewards, shopping gift certificates and reward redemption, sales, ordering, refunds, replacement services and/or delivery services to contact you) (hereinafter referred to as "Third Party Service Providers"). These third-party service providers have a duty of confidentiality to us and may only use the information in accordance with the purposes listed in Article 3 above and may not use the information for their own purposes (including direct marketing purposes);
    c. Other business partners, such as operators of websites and membership programs;
    d. Credit reference agencies, credit card, charge card and/or charge card companies and/or banks;
    e. Law enforcement agencies, government, regulatory and other agencies;
    f. Insurance company;
    g. Any person who has a duty of confidentiality to the Company (including the Company’s professional advisers); and
    h. Any actual or proposed transferee of all or any part of the Company’s business and/or assets;
    4.2. We may share aggregate information with third parties for different purposes (including promotional and advertising purposes) without your identity being identified, and may use such information to better understand your needs and improve and adjust our services. products and services.

  • 5. Access and correct information
    5.1 If you wish to access and/or correct the personally identifiable information you have provided to us online, please write to us:
    Email: [email protected]

  • 6. Revisions to this Statement
    6.1. We may revise this Statement from time to time. If we make material changes in the way we use your personal data, we will post a prominent notice on our membership website to notify you of the revisions. You agree that such notice will constitute sufficient and sufficient notice.
    6.2. If you continue to use our products or services after the relevant revisions, it means that you accept and agree to be bound by the revised statement.

  • 7. Web links
    This privacy policy statement applies only to our website. Our web pages may contain links to other web addresses and web pages. Whenever you activate any such connection URL, such as clicking on any advertiser's connection section, you have left our website; and any personal information or any other information you provide to any other organization after leaving our website The information is not within the control of our company. Browsing or using other websites is entirely at your own risk.

  • 8.Cookies
    8.1 When you browse our website, we may use cookies to store and track information about you and your preferences. Cookies are small text files that are transferred to your computer from our website. Reasons why we use cookies include: enabling us to maintain your information across multiple pages during a browsing session or across multiple browsing sessions. Most web browsers automatically accept cookies, but if you wish, you can change your internet settings to disable cookies in the future. However, disabling cookies may prevent you from using certain features on the website.

  • 9. Protection of minors
    9.1. We will not knowingly use our website to solicit any personal data or other information from anyone under the age of 18. If you are under 18 years old and browsing our website, it means that you have informed your parents and/or guardians of this statement before using our website, and they have allowed you to use our website in accordance with the terms of this statement.

  • 10. Contact us
    10.1 If you have any questions about this statement, please email customer service at: [email protected]
    Remarks:
    1. By confirming on the membership application form, you agree to all terms and conditions contained in the above statement.
    2. If there is any discrepancy between the Chinese version and the English version, the English version shall prevail.


  • 3w CO-CREATION HOLDING LIMITED
  • Room 903, 9/F, Wah Wai Industrial Building, 51-63 Pak Tin Par Street, Tsuen Wan, N.T.
  • +852 97559288
  • [email protected]